Last Updated: October 6, 2025
At treeserviceandoverma.com, also referenced here as "treeserviceandoverma.com," "we," or "us," your privacy matters to us.
This policy describes the information we collect, how we use it, who may receive it, and the choices available to you. By visiting treeserviceandoverma.com or any site that links to this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communications with us
- Via our ads and apps on third-party sites when they reference this policy
This policy does not cover information gathered offline or on websites we do not operate or control.
Information We Collect
We gather information in three main ways:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details related to your service request (location, scope, timing, pricing expectations, notes)
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time spent on the site, and referring or exit pages
- IP address, device identifiers, approximate location, browser, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and related technologies
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction history
- Service request verification and fraud screening
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you on return visits
- Measure how the site performs
- Tailor content to your interests
- Support advertising and marketing efforts
Most browsers allow you to block or remove cookies. If cookies are disabled, some site features may not function as expected.
Third parties may also place cookies, and we do not control those technologies.
Interest-Based Advertising
We may partner with others to show ads that reflect your interests.
These partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use the information we collect to:
- Operate and improve our services and Website
- Handle and complete your service requests
- Connect you with service providers suited to your request
- Send updates, support messages, and request-related communication
- Customize your experience and our marketing
- Support analytics, research, and product improvement
- Identify, prevent, and address fraud, misuse, and security concerns
- Enforce our Terms of Use and meet legal requirements
How We Share Information
We share information in the following situations:
Service Providers and Provider Networks
When you request a quote or service, we may pass along the details needed to complete your request to third-party service providers and provider networks.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help run the Website and our business, such as providers for analytics, security, payments, support, and marketing.
These vendors may access personal information only as needed to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as an email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that no longer identifies you.
Legal and Safety
We may disclose information when required by law, to protect rights or safety, or to investigate fraud and abuse.
Business Transfers
We may share information as part of a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may follow its own privacy policy and practices.
Your Choices
- Do not provide information: You may view public pages without sharing personal details, but we cannot process a service request without them.
- Marketing emails: Use the unsubscribe link in our emails to stop marketing messages from us. This will not stop messages from providers we shared your request with.
- Cookies: You can manage cookies through your browser settings or the opt-out links above.
Access and Control
You may ask us to:
- Review the data we hold about you
- Fix inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Please use the contact methods listed in the How to Contact Us section.
Data Retention
We keep personal information for as long as needed to carry out the purposes described in this policy, taking into account:
- The type and sensitivity of the data
- The risk of harm
- Why the data is being processed
- Legal obligations
- Whether the same purpose can be met another way
Security
We use administrative, technical, and physical safeguards designed to protect personal information.
Sensitive submissions are sent over SSL. Even so, no transmission or storage system can be guaranteed to be completely secure.
Children's Privacy
The Website is not meant for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You can ask for details about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties we shared information with
- Specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal data collected from you, unless an exception applies.
Right to Correct
You may request that inaccurate personal data be corrected.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be treated as a "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently for using your privacy rights.
Verification
We verify requests before taking action. Requests that cannot be verified or are excessive may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, we may ask for proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is designed for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your home country.
Changes to This Policy
We may revise this policy from time to time.
When changes are made, the "Last Updated" date will be updated.
If you keep using the Website after a change, that means you accept the revised policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
